Frequently Asked Questions

Please bring 2 forms of government-issued photo identification. If available and not already provided, please also bring any documents relevant to your matter, including court documents, notices, correspondence, contracts, photographs, timelines or records related to the issue.

The consultation is an opportunity to discuss the matter, review relevant documents, identify key issues, and determine appropriate services for your situation. You may also receive information regarding possible next steps, timelines, and fee structures.

Yes. Information discussed during a consultation is treated confidentially in accordance with professional obligations and applicable privacy requirements.

To help ensure your privacy and security, virtual consultations are not available at this time. However, consultations may occur off-site when appropriate.

Services focus on the authorized paralegal scope of practice, including matters such as Small Claims Court, Landlord and Tenant issues, and Provincial Offences. Additional tribunal-related and summary conviction matters may be available depending on the specific case.

No. Legal matters depend on many factors, including the facts of the case, available evidence, applicable law, and decisions made by courts or tribunals. No legal professional can guarantee a specific result or outcome.

Although appointments are not required, they are preferred to ensure proper assistance. Due to the nature of legal practice, the Principal Paralegal may not be in the office to provide information or support for walk-in matters.

Our consultation fee is $150.00, payable at the time of booking.
If you retain our firm, the consultation fee will be credited towards your initial retainer.
If we determine that we are unable to represent you before or during the consultation (for example, due to a conflict of interest or because the matter falls outside our practice), your consultation fee will be refunded in full.
If we are able to provide the consultation but you choose not to retain our firm afterward, the consultation fee is non-refundable, as it covers the legal advice and time provided during the consultation.

Fees may be structured as flat fees or staged retainers depending on the nature of the matter. We will discuss the fee structure and anticipated disbursements before you retain our services.

A retainer is an advance payment held for future legal services and disbursements. The retainer agreement will outline the retainer requirements, replenishment terms, and billing arrangements.

Legal fees relate to professional services provided. Disbursements are out-of-pocket expenses incurred in connection with a matter, such as court filing fees, process serving fees, courier charges, or transcript costs.

Yes. Clients generally receive copies of significant documents filed or received in connection with their matter unless otherwise discussed.

Updates and documents may generally be provided via email. Promptly providing new information, deadlines, or correspondence can assist in maintaining accurate and timely file management.

Following retention - upon receipt of the signed retainer agreement and the retainer fee - you will receive a copy of the retainer agreement, may be asked to provide documents or information, and will be updated on next procedural steps, timelines, or filing requirements applicable to your matter.

Please bring:
- The complete unsigned document(s)
- Valid government-issued photo identification
- Any supporting documents required for identification or verification purposes
Do not sign documents in advance unless specifically instructed.

Printed documents are generally preferred. However, printing services may be available if documents are provided electronically.

Generally, valid government-issued photo identification is required. Identification must be current and capable of verifying the signer's identity.

Yes, if multiple signatures require commissioning or notarization, each individual may need to appear in person or participate according to the applicable requirements for the service requested.

No. In accordance with the Notaries Act, document notarization must be performed in person.

A commissioner generally administers oaths, affirmations, and declarations for documents. A notary public may also certify true copies and notarize documents for broader use, including certain out-ofprovince or international purposes.

Document commissioning and notary services are provided through an associated independent service provider. Legal advice or representation is provided only where permitted within the authorized paralegal scope of practice.

Copies are typically retained only for administrative, recordkeeping, or legal purposes.

Many appointments can be completed promptly depending on availability, document readiness, and identification requirements.

Accepted payment methods include debit, credit, electronic transfer, and cash. Debit and credit card payments will incur an additional 3% fee.

Limited evening or weekend appointments may be available depending on scheduling.

Yes. Printing services may be available for documents provided electronically before the appointment. Additional fees may apply depending on volume and formatting requirements.

You can request appointments on the Contact Us page, via email, or over the phone during business hours.